2 décembre 2022

T-Mobile Legal Process

Posted by under: Non classé .

911 services are provided by your state and local government. T-Mobile phones can make 911 calls in the U.S., and 911 access is available to customers, regardless of your rate plan. The handset must be battery powered and connected to the grid to make a 911 call. Although T-Mobile is often able to transmit your phone number and/or current location to a public safety point of care (« 911 Communications Center »), in some cases, 911 Communications Center operators know your phone number or do not have information about your current location. Therefore, for 911 calls, you must provide your contact information and current location. Other third parties are involved in connecting a 911 call, and T-Mobile is not solely responsible for determining which 911 communications center your 911 call can be routed to. If you transfer a phone number to or from us, we may not be able to provide you with certain services, such as 911 location services, while the port is running. If you are outside the United States, you may need to call a number other than 911 to call emergency services. To initiate arbitration or other legal proceedings, you must serve our registered agent.

Our registered representative is Corporation Service Company and can be contacted at 1-866-403-5272. For clients in Puerto Rico, our registered agent is Fast Solutions, LLC and can be contacted at Citi Tower, 252 Ponce de Leon Avenue, Floor 20, San Juan, Puerto Rico, 00918, Phone: 1-787-688-5881. We use streaming video optimization technology in our network, which also helps ensure that available network capacity can be used to provide a good service experience to the largest number of customers. The optimization technology is designed to manage data usage over the network, reduce the risk of streaming video crashing and buffering on mobile devices, and reduce the amount of data consumed to allow other users to enjoy higher speeds and a better overall network experience. Video optimization occurs only for streams identified as video by our core packet network or when the video provider has configured protocols to self-optimize their video. While many changes to streaming video files are unlikely to be detectable, the optimization process can affect the appearance of streaming video as it appears on a user`s device. In some cases, video optimization can also identify and treat video file downloads as if they were real-time video streams. However, T-Mobile offers content providers the option to opt for a protocol to identify video downloads and ensure that they are not treated as streaming videos. Customers can have plans that offer DVD-quality video optimization (up to 1.5Mbps, typically 480p), with the option to add functionality that delivers video streams at speeds identical to HD video capabilities (typically 1080p).

Alternatively, customers may have pricing plans that offer video optimization as a customer-centric feature (e.g., « binge on ») to enable or disable DVD-quality video optimization. Some qualified video providers may choose to decline the Binge On program, see the www.t-mobile.com/offer/binge-on-streaming-video.html# list. Binge On optimization technology is not applied to these providers` video services, and high-speed data consumption continues as if the frenzy is not activated. Further information on video optimization can be found in our Open Internet Policy under www.T-Mobile.com/OpenInternet. Contact information for Phase I and II regulatory teams should be directed to the 9-1-1 Regulatory Manager at the address below. To expedite the processing of the request letter, please proceed as follows: Data service may be included in your rate plan or data pass, or you may be charged for data usage on a pay-as-you-go basis (« Data Plan »). Your plan and/or data plan will provide you with more information about how we charge for data usage. You can check your current usage by visiting my.T-mobile.com or using a short code on your device (see www.t-mobile.com for more information on the shortcode).

If you don`t have a data plan, your device may not be able to access data services. TTY calls 911. Calls to 911 from a TTY do not work when you use Wi-Fi Calling or Voice over LTE (« VoLTE »). If you cannot make a voice call to 911, T-Mobile recommends that you use an Internet-based telecommunications relay service such as video relay service, IP relay service, or IP subtitled telephone service. T-Mobile`s Real-Time Text (RTT) technology is also available on T-Mobile`s network and can be used on select devices to contact 911. For more information, see www.t-mobile.com/responsibility/consumer-info/accessibility-policy. T-Mobile participates in the wireless emergency alert program, which is run by the federal government in parts of its network. This allows federal, state, and local agencies to send local emergency alerts to T-Mobile customers in well-defined geographic areas. Wireless alarm-enabled handsets with appropriate notification settings are required for the service There is no additional charge for these wireless emergency alerts. For more information, see www.t-mobile.com/responsibility/consumer-info/safety/wireless-emergency-alerts.

Your « pricing plan » includes your service quotas, such as minutes, messages or dates, rates, and other terms. T-Mobile may introduce access to new technologies, features, or services that you may add for an additional fee. You can check your current usage by visiting my.T-mobile.com or using a short code on your device (see www.t-mobile.com for more information on the shortcode). If any provision of your Pricing Plan conflicts with these Terms, the provision of your Pricing Plan shall prevail. For customers in Puerto Rico, references to « small claims court » should be understood as the Telecommunications Regulatory Council of Puerto Rico (« TRB ») for matters within the jurisdiction of that authority. For more information about the billing dispute resolution process in Puerto Rico, see OTHER BILLING DISPUTE RESOLUTION TERMS. *Denial. Except for a written warranty that may be provided with a T-Mobile device you purchase from us, and to the extent permitted by law, the Services and Devices are provided on an « as is » and « with all faults » basis and without warranty of any kind. We make no representations or warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose, including for security or authentication purposes, with respect to your Service or Device.

While T-Mobile strives to protect customer accounts, T-Mobile does not guarantee security. You assume responsibility if you use your Service as a means of security or authentication for other accounts. Further information can be found in our privacy policy under www.t-mobile.com/privacy-center/our-practices/privacy-policy. We cannot and do not promise uninterrupted or error-free service and do not authorize anyone to make warranties on our behalf. This does not deprive you of any warranty rights you may have against others. We do not guarantee that your communications will be private or secure; It is illegal for unauthorized persons to intercept your communications, but such eavesdropping may occur. The terms of these GTC apply to prepaid Customers. Your T-Mobile Prepaid Service account balance, if sufficient, or your active prepaid plan will give you access to our prepaid service for a limited time; You must use your prepaid service during the specified availability period. To use our prepaid service, you must have a T-Mobile prepaid service credit for pay-as-you-go service or an active prepaid plan. The service is automatically activated 90 days after purchasing the service, unless you activate it earlier. The Service will be suspended when your account balance reaches zero and/or you are at the end of the period associated with your Prepaid Plan.

The features of the monthly plan are available for one calendar month. We will notify you if your monthly service cycle dates and other data related to your account change. Your monthly plan will automatically renew at the end of your monthly service cycle if you have a T-Mobile prepaid service account sufficient to cover your prepaid service plan before the first day after your service cycle. If you do not have a sufficient T-Mobile prepaid service account, your prepaid service will be suspended unless you upgrade to a pay-as-you-go plan. If you do not restore prepaid service within the time required by your service plan, your phone number will be reassigned. Fees for the Service and the period during which the Service is available after activating your Prepaid Service Account Balance may vary; For more information, see your pricing plan.

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